Policies

Payment Methods

Secured Online Shopping:

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Security is provided by through one of our payment gateways; Paypal, Authorize.net, BrainTree or Amazon Pay. Not all methods of payment are available for all orders. Orders are accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases are verified for your protection. We also accept credit card payments over the phone. We do not store any credit card information in our systems.

Non-Payment:

In the event that we do not receive payment for an order, we will e-mail the customer to request payment. If payment is not received, the request can be elevated based on the shopping venue to receive a case number. After 15 days, items will be returned to stock for possible future sale and any transactions voided.

Sales Tax

Michigan state law requires collection of tax on product and shipping charges for orders shipped to a Michigan address or picked up from our physical location.

Shipping and Handling

Shipping and Handling Charges:

Shipping and handling charges are based on total size and weight of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge of your order prior to billing the additional charge and shipping.
PO Box addresses: Two day service is not available. Tracking your package will provide accurate timelines. 
HazMat items: (oil, flammables, hazardous materials, etc.) must be shipped ground, in compliance with air shipping laws.

Shipment:

We ship via UPS or US Postal Service in the Continental US. Shipments to Alaska, Hawaii, Puerto Rico, APO's and International orders will have an additional shipping charges applied at the time of order. This charge may not be calculated until the order is being prepared. We will notify you of the increased shipping charge prior to billing the additional charge or shipping. 
Outside the Continental US: International, US Protectorates, Alaska and Hawaii
Propellers, roofs, doors, bumpers and electronics are FINAL SALE when sold outside the Continental US. Due to some compliance agreements, we are not allowed to accept orders outside the Continental U.S. the following; BRP, Ski-Doo, Sea-Doo, Can-Am, oil, sprays or grease. There may be other items that cannot be shipped for various reasons. Please verify your fitment before placing your orders. Orders shipped outside the US will go through customs. The buyer is responsible to pay all Import Fees including: customs, duties, taxes or other fees for their order. Paperwork is provided to customs at the value the customer paid for the item - no exceptions. When using UPS for shipment, Import Fees can be paid on-line before delivery by using UPS's website to track your package. If they are not paid ahead, the balance is due upon delivery. 

Delivery Time:

Allow 4-10 business days for delivery of non-backordered items in the Continental US. Allow additional time for shipments to Alaska, Hawaii, Puerto Rico, APO's and International Orders.

Consolidated Shipments:

Entire orders will be shipped together if possible.

Returns

Returns must be authorized by Leaders RPM using a Return Merchandise Authorization (RMA) process.

Please create a RMA request by going to: https://leadersrpmshop.com/returns_portal/

You may return most new, unopened items within 90 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Exchanges

Customer purchased in error and wishes to exchange the original item for a replacement should contact customer service directly at (833) 545-3222. Customer service can issue a return request and create a replacement order. Customer Service is available Monday-Friday 9am to 5pm eastern time. 

Return/Exchange Instructions

Step 1:

Evaluate the product. All returns MUST BE in the same condition as it was sent and in resale-able condition. Electrical parts, propellers and service manuals are not returnable if installed, tried or opened, no exceptions. If an item is returned that has been used, tried, damaged, dirty, or damaged packaging, the customer will NOT receive credit. Please do not return opened or broken items and expect a full refund. Returns must be authorized by Leaders RPM using a Return Merchandise Authorization (RMA) process. International orders should read international shipping rules before executing a RMA request. Please create a RMA request by going to: https://leadersrpmshop.com/returns_portal/

Step 2:

Enclose a copy of your packing list or invoice or RMA. This information should include the full name, product's item number and order number along with detailed return/exchange instructions and the product for return/exchange.

Step 3:

Return via prepaid UPS or US mail. Insure shipment for full value of purchase. The customer can use the original packaging. We are not responsible for packages lost during return shipping. International customers should mark item as “return, gift, or exchange” so as not to incur additional duty or taxes.

Ship To:

LEADERS RPM CSO/RETURNS
4095 W U AVE
BUILDING #6
SCHOOLCRAFT MI 49087

Step 4:

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). This timeline increases during the holidays.

If you need to return an item and have questions, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Privacy Policies

Please check our Privacy Policy periodically for changes. We post the date our Policy was last updated.

Updated: January 30, 2020
 

This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website for purchases and be aware that by using our website for purchases, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. The changes would be notated on this policies website page. Be also aware that these privacy practices are for this website only and do not apply for any other linking websites.

Commitment to Data Security:

Any sensitive personally identifiable information is kept secure and encrypted during the type of transmission when making purchases. For your protection, our website purchasing areas use Secure Socket Layer (SSL) data encryption, which will automatically initiate a secure session with your browser before any order or sensitive information is sent over the Internet. This ensures that your credit card information travels across the Internet securely. Only authorized employees, agents and contractors have access to this information.

Collection of Information:

We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill your specific request. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities such as ordering from us. Additionally, the company reserves the right to use this identifying information to send out promotional material on this company. You can change this information by re-submitting to the form containing the data you would like changed.

Cookie/Tracking Technology:

This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. The User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Protect Your Information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information:

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission including order transactions, obtaining the product, shipping the order and tracking the order.

In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so only when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to companies for marketing purposes.

We do not sell, trade, or rent Users personal identification information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission including order transactions, obtaining the product, shipping the order and tracking the order.

Third Party Websites

Users may find; product offerings, payment processors, billing, shipping, returns, customer service, loyalty, coupon, fraud evaluation, advertising or other content on our Site that link to the sites and/or services of our partners, suppliers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. These companies help us improve the function, products and services we offer. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Your Rights in California

If you are a California resident, you have the right to request your personal information we hold about you. You have the right to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information page on this site or use one of the ways of contacting us at the bottom of this page.

If you are a California resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred inside the United States for the purpose of fulfilling and tracking your order.

Your Rights in Europe

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information page on this site.

If you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
 

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
 

Changes To This Privacy Policy

Leaders Inc. has the discretion to update this privacy policy at any time. When we do, post a notification at the top of privacy policy page with a revision date. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Leaders RPM
8500 West Main Street
Kalamazoo, MI 49009

(833) 545-3222
www.LeadersRPMshop.com
CustomerService@LeadersRPM.com

 

Item Pricing and Description Policy

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate Leaders RPM to those incorrect prices.

Service Policy

We reserve the right to refuse to sell to anyone for any reason. Although we have never used this policy, it is good to have in place.